At Tataatsu we provide consulting services for toughest challenges of our customers. Be it technical or designing interactions for users we focus on outcomes that enable customer attain business goals.
Problem: Client wanted to measure effectiveness of customer service desk across multiple parameters, with primary response coming in via open ended survey questions.
Proposal: Since source data was combination of structured + unstructured data we suggested analysing textual data and mingling it with the rate activity type questions.
Solution: Using Disquery, our NLP analytics engine, we build out a custom processing pipeline to slice data across multiple metrics and presented them in an interactive manner.